For the fifth year running Leamington Spa based Risk Evolves, the sustainability and compliance consultancy, have commissioned Chamber Engage member Glued to conduct in-depth interviews with their clients. This year Risk Evolves also made charitable donations to charities selected by those clients who took part in the research. The purpose of the research is to uncover any aspects of the service that may be not meeting the expectations of the client, as well as where there are things to celebrate. Additionally, as a business that is certified to ISO 9001, it provides evidence that Risk Evolves do check on how they are delivering against their promises.
The research is collected on an anonymous basis so people feel comfortable sharing both critical and positive feedback. Previous findings have allowed Risk Evolves to identify service improvements and introduce new services. On completion of the interview clients were invited to nominate a charity to which Risk Evolves would donate £25.
Rob Harrison, Consultancy Partner at Glued said “We generally get a clear enough picture speaking to just ten to a dozen customers. We ensure we do not disrupt the relationship the respondents have with Risk Evolves, setting dates to conduct the interviews at a time convenient to the client – and double checking at that time that it was still convenient for the client.”
Risk Evolves made donations to Cancer Research UK, Helen and Douglas House, The Motor Neurone Disease Association and Parkinson’s UK. Helen Barge, Managing Director at Risk Evolves added “ We were pleased to be able to make donations on behalf of our clients, especially given the tremendous value we get out of the research.”
“Of course we get feedback that can help us improve what we offer and heartening words that prove we are delivering on our commitments. What is equally as important is it shows our clients we are willing to listen and change in response to their needs. Which is great to confirm their decision to work with us and great in providing evidence for our own compliance to delivering on our service offerings.”
If you want to now more about how to collect honest customer feedback contact Rob Harrison, 07787 557197, robharrison@gluedlimited.co.uk.
If you would like to know more about Risk Evolves sustainability and compliance services contact Helen Barge, 07710 820721, helen_barge@riskevolves.com.