"Our ISO9001 standard demands that we understand whether we’ve met the requirements of our clients. We’ve all had the experience where a supplier hasn’t quite got it right, where perhaps a piece of work has been ‘ok’ but not brilliant. We could have done a multiple choice survey but like many surveys of this nature in professional services organisations, response rates are always poor.
Risk Evolves aims to be a partner of clients – a thought leader. We can only truly achieve that if we know if we’re not just meeting expectations, but exceeding them. So the survey approach is key. We’ve always said that we want a long term relationship with a client and don’t see them as just another ‘transaction’. If we did a multiple choice trustpilot / google type review, that’s transactional. Taking the time to want to listen to their feedback I think shows that we value and want to invest in the relationship, aren’t taking it for granted etc."