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Brand thinking

We share our thinking about graphic design and marketing to help you get more power from your brand.

Benefits of customer research

We were prompted by Anita Dinnes to talk about the benefits of customer research. Rob talks in this short video about this and the work done for Helen Barge of Risk Evolves has been kind enough to endorse customer research in this audio on our website...

How a user manual can become a sales tool and a basis for process improvements

A user manual sounds a pretty bland project doesn’t it? It could well be if treated as such. But it is possible to turn the project in to something exciting and one which adds incredible value.

Design as strategy

My colleague David Wilson recently shared an article with me about the role design plays in successful business – The Direct Correlation Between Good Design And Business Growth – and it got me thinking.

How to brief a creative agency

Insider Knowledge: How to brief a creative agency – some useful tips to making a more effective process.

Is it all in the name?

Lets think about naming. It's not something we do often but it is always a fun and intellectually challenging process.